The Just in Case® Lounge is a service that provides access to the airport lounge if your flight is delayed.

Register your flight with the Just in Case® Lounge before your trip. If the airline announces a delay of 60 minutes or more, you will receive a LoungeKey™ voucher which grants you access to a lounge at the airport where you are.

All policyholders who have taken out Just in Case travel insurance and who have registered their flight at least 6 hours in advance. The benefit is available to the policyholder and a maximum of 5 additional passengers, who may or may not be insured persons but who are on the same flight(s) as the policyholder. The name(s) of the additional passenger(s) must be specified as part of the registered trip and they must be travelling on the same flight as the main policyholder.

Delays are based on reports of delays at the boarding gate of airlines and airports provided by FlightStats (our external flight data tracker). If FlightStats reports an admissible delay, the system will issue the lounge vouchers. A delay is considered admissible whether it concerns a single announcement or as a result of several individual announcements that together reach 60 or more minutes.

FlightStats is able to monitor most flights from the main commercial airlines, but there may be limitations if the companies don't report data regularly. It is not possible to register flights from a company that does not report data: the system will inform you of this fact. You'll have to register departure flights, flight connections and return flights.

You can register the flight at any time after the flight has been booked and no later than 6 hours before departure time.

Yes, registration is only available through the website, which you can access via computer or mobile phone.

Each lounge has its own child admission policy. Check the lounge policies from departing airports in order to confirm whether you should register children. You can find information about the lounges athttps://loungefinder.loungekey.com/Pass. If the lounge doesn't accept children, you needn't register them, as they won't be accepted according to the regulations. If the lounge allows children under two to enter free of charge, you don't need to register them.

Contact our customer support through the number +351 217 948 780 (national landline) or via email to: justincase@fidelidade.pt

You will receive a lounge access voucher when the following conditions are met:

• You registered your flight 6 hours in advance.
• The airline announced a delay that meets or exceeds the qualifying delay threshold (60 minutes).
• The departure airport where the delay occurs has a LoungeKey™ network lounge available.
• Flights that are canceled or rescheduled for the following day (24 hours after the scheduled flight departure time) will not be considered delayed and will be handled by the airline directly through its own compensation process.

Vouchers will be sent to the email address used to register and to the associated mobile phone number. To access your vouchers, you need a smartphone with a PDF document reader and internet access. Keep in mind that data roaming charges may apply if you use your mobile data service.

Vouchers will be valid for 12 months after being issued.

The email with the lounge voucher contains instructions on how to locate the lounges available at the airport. There's also a link to the LoungeKey lounge finder in the email you'll receive with your lounge voucher attached. You can click it to check the lounge's details, such as its location and access conditions.

When you are entitled to a lounge pass, the system will notify you via text message, which will included a link to your lounge voucher(s), along with an email containing a PDF attachment. If you have registered travelling companions, you will receive multiple PDF attachments in a single email and text message, with each PDF being a lounge voucher for each passenger. Each PDF contains a LoungeKey™ voucher with a unique QR code that grants access to the airport lounges. You can choose to forward the lounge vouchers to your accompanying passengers so that they can access the lounge without you having to be physically present.

Not all airlines disclose flight data on time and with the accuracy required for Just in Case® Lounge to issue lounge access vouchers. As such, Just in Case® Lounge does not allow you to register flights from airlines that do not regularly provide data, in order to ensure the best possible experience for our customers.

The airline must report the information regularly to FlightStats. If the delay is not reported, Just in Case® Lounge will not be able to monitor the flight or issue the voucher.

Contact our customer support through the number +351 217 948 780 (national landline) or by sending an email to: justincase@fidelidade.pt. It may not be possible to issue a voucher immediately, but the team will assess the possibility of issuing a new voucher for future use.

The voucher will only be issued if the airline reports the flight information accurately to FlightStats. If this is not the case, the flight delay may not trigger the voucher to be issued.